CAN ANYONE MASTER THE CONSULT ROOM?
What would it mean to you if the consult room was a place of collaboration, mutual respect and trust?
Imagine the impact on your life, the team, the business, your clients and your patients if you could feel confident at each stage of the consult journey?
For anyone who has felt uncertain before entering the consult room, fear of not knowing the answers or having difficult conversations...
This course will give you the strategies and skills you need to be able to feel confident, knowledgeable and professional every single time no matter the case, client or cost.
Do you want to feel fulfilled and effective during every consultation? You can transform your mindset, confidence and capability.
We’ll show you how!
THIS IS THE MOST IN-DEPTH AND PRACTICAL COURSE WE HAVE EVER CREATED. THE CONSULTATION ROOM CAN BE THE BIGGEST CHALLENGE WHEN IT COMES TO HAVING A SUCCESSFUL AND FULFILLING VETERINARY CAREER.
In their careers, Dr Alex and Dr Gerardo have performed thousands of consultations. Through this experience, they want to help you upskill your performance inside the consult room. They have mastered every step of the process and have created this unique interactive course to share their advanced insights and strategies, so that vet students and vets around the world can develop the skills required to create more cohesive vet and client relationships.
FOR THIS SPECIAL COURSE, THEY HAVE BROUGHT IN THEIR OWN EXPERT COACHES IN DEMONSTRATING VALUE AND EFFECTIVE COMMUNICATION.
WE WANT YOU TO CONSIDER THESE QUESTIONS:
✓ What are you communicating to the client non-verbally?
✓ Does your money mindset diminish your value?
✓ Would you like to feel more confident in presenting your treatment plan?
✓ Do you have strategies for dealing with resistance?
✓ Does it feel like you are constantly butting heads with clients?
✓ Do you fear not knowing the answer or what the diagnosis is immediately?
✓ Does your imposter syndrome show up in how you stand, speak and listen?
This intensive course will help you transform into a consult room superstar, saving you years of trial and error, mistakes, uncertainty and stress.
Set yourself up for success before stepping into the consult room
Be able to create a meaningful connection with your client in the first moments
Understand what clients are really looking for - it may be different to what you thought
The impact of personality type, age and gender in the consult room
Understand the difference between value and price
Eliminate your bad habits in the consult room
Learn to navigate through a tough consultation
Know what to do when you don’t know the answer
Avoid creating a client “rollercoaster”
Be able to present a comprehensive treatment plan in a clear and concise manner
Understand how your personal relationship with money influences the language you use
Be able to have the money conversation with ease and confidence
Learn how to deliver your estimate
Have the skills to calm and counter the money shock
Be able to manage conflict and confrontation in the consult room
Have more in-depth knowledge of the common reasons for resistance - it isn’t always cost
Develop your verbal, vocal and visual communication skills
Learn how to leave the door open when clients decline everything
How to create a collaborative workplace culture that your clients can feel
Understand your role when it comes to pet advocacy
Dr Alex has been described as the queen of the consult room, and for very good reason. She has been dealing with the sickest of the sick pets in Australia for 20 years, and has mastered the art of empathy, confidence and communication to the highest level imaginable. When it comes to client experience, there is no one better. There isn’t a situation that Alex hasn’t encountered and in this course she shares her personal stories, insights and strategies to master everything the consult room can throw at you.
Dr Gerardo will teach you how to be a balanced and outstanding veterinarian. He is a certified high-performance coach who specialises in helping vets to be their best when it comes to clinical and performance skills. In this course, he shares his experience and strategies for excelling in every aspect of the consult room. He believes that the consult room can make or break a business and a vet - mastering these skills will ultimately lead to better veterinary care for patients, more satisfied clients, and a more effective team and business.
Dr Shibly is a Senior Veterinary Surgeon in General Practice and a multiple practice owner. He has been in practice for 17 years and currently leads a group of veterinary clinics in Brisbane Australia, while consulting as a Pet Industry Business Coach and Mentor to recent Veterinary Graduates.
Dr Shibly is a powerhouse when it comes to understanding value and communicating it to clients. The way you talk about money will not be the same after hearing him speak. He has been described as having the magic touch when it comes to the consult room and being able to manage conflict and resistance with grace, respect and confidence.
An authority on human interaction and confidence, he helps professionals just like you communicate and connect with confidence, meaning you will attract more clients, have a greater impact and live a more successful life.
Using his talents as a mentalist, he will reveal powerful communication and influence tools to help you develop trust, improve client experience and sharpen your consult room prowess. You will be amazed at how much you are saying without uttering a word. He will teach you everything you need to know about body language, tone of voice, and stance.
When you start to communicate consciously you'll find yourself being happier, productive, and more business will be won and retained.